The above applies to Australian orders only. View our international delivery rates here.

 

How long will it take to receive my order in Australia? (For international delivery, please see below)

Via Standard delivery - 3 to 7 business days* (but often faster). If possible, please use a residential or business address rather than a PO Box as this will allow us to use a faster method of delivery.  Please allow an extra 1-5 days for WA orders.

Via Express delivery - 1 - 3 business days*. If you select express delivery and we are unable to use an express service, we will contact you to discuss your delivery.  Please allow an extra 1-5 days for WA orders.

*Occasionally we might be waiting on stock to arrive at our warehouse before we can dispatch your order. If this is ever the case, we will contact you to let you know specifically when you can expect delivery. Please note that at busy times, such as Christmas holidays, delivery may take a little longer than normal.

 

Who will deliver my order?

We use Australia Post. Bulky items such as our bamboo quilts may be sent by courier and may require a signature on delivery. Please see below for more details on international delivery.

 

What if I prefer a delivery company?

If you have a preference on the delivery companies above, please let us know (please note, this may affect delivery times and charges).

 

What if I'm not home at the time of delivery? Can I suggest a safe place?

We understand the hassle of having to arrange a re-delivery or make a trip to the post office to pick up parcels (this defeats the purpose of online shopping, right?). Which is why we can arrange our couriers to leave your parcel in a safe place on your property if you are not home when they attempt delivery. Simply specify a place to leave the parcel in the comments box at the checkout. 

(Please note that in this instance, neither Bamboo Village nor the courier company can accept any responsibility for the continued safe custody or security of the goods and no proof of delivery shall be supplied). 

 

I haven't received my order – what can I do now?

On the rare occasion that delivery has taken longer than anticipated please call us on 1300 983 544. Our friendly team will resolve the issue in the fastest time possible.

 

INTERNATIONAL DELIVERY

Do you post internationally outside of Australia?

Yes, we post globally! We use Australia Post Express Post Courier for all international deliveries. Australia Post Express Post Courier is a tracked service. If you would like us to send your parcel via regular air mail (untracked, slightly cheaper) please let us know as we will need to quote your delivery charge. We do recommend sending via tracked delivery however, as this ensures that you can track your delivery from us to your door.

 

Will it affect the price if I buy a lot of items, or my order is heavy and bulky?

For heavy or bulky items, the delivery fee may be more than what is quoted below and, if this is the case, you will be contacted before your order is dispatched.

 

How much will delivery cost me?

International Zone Delivery ranges from
(based on items in your shopping cart)

New Zealand

$16.45 - 112.75

Asia Pacific 

$27.45 - 207.85

USA/Canada

$32.95 - 462.95

Rest of World

$54.95 - 466.95

 

What about charges when my parcel arrives in my country?

Any charges relating to customs charges, duty or other taxes when your parcel arrives at its destination country are your responsibility.